Diamond Mattress Tranquility Collection
Diamond Mattress, Attn: Customer Service, 3112 E. Las Hermanas St., Rancho Dominguez, CA 90221
Pocket coils with foam comfort layers
Knit fabric quilted with fire blocker fibers
12, 13, 14, and 15 inches
Keep in sanitary condition, and provide proper foundation
Location: santa clarita, California
Date Joined: Apr 20, 2019
Last Active: Apr 20, 2019
No reviews found.
I have owned the Ethos â€“ Tranquility Luxury Medium Mattress (Approx. value $2800). Have been very satisfied with the mattress for around 3-4 years. Even though I have owned this mattress since October of 2014. The mattress was delivered to my Southern California residence in Santa Clarita. During the 1st year of purchase. I have only slept on this mattress once or twice for every 60 to 90 day period, It was not until September of 2015, when I have fully moved back from my Northern California address did I sleep on this mattress on a daily basis. So I have really had a good 3-4 year comfort experience before the mattress started to show the deformity. This deformity has resulted in not being able to sleep on my side of the bed due to the sagging of 1 Â˝ to 2 Â˝ inches over approximately 25% of the mattress. This uneven sagging is observable without the need for anyone to sit or even lean on the mattress. About 4 weeks ago I have contacted the reseller from whom I have purchased this mattress and was given the manufacturer contact information. I contacted Diamond Mattress and was required to submit photos and fax over a warranty claim form. Diamond required to send over an inspector to document and process the warranty claim. Diamond Inspector showed up on April 10, 2019 and took more photos and was able to determine that the deformity maybe corrected by replacing the broken bed foundation. The bed foundation was purchased along with the mattress as supplied from the reseller which happens to be original Diamond Mattress foundation. Additionally, when inspecting the mattress the Diamond inspector was able to expose 8-10 inch tear in the mattress stitching (not related to the foundation issue) which was only observable upon turning the mattress bottom up. The inspector said that Diamond Mattress will contact us within a week. On April 18, we heard back from Diamond and were told that even though the warranty would cover the mattress for 10 years, the mattress foundation would not be covered? Asked about the tear in the mattress and he said something along the lines â€śwe should have reported this issue upon purchaseâ€ť? I am speechless as to the lack of common sense of that statement with which the Diamond representative insulted our intelligence. How can the Diamond representative assert that the tear in the mattress was already there upon the time the mattress was purchased and delivered? And assuming that was correct, where is the quality control in releasing and shipping a defective mattress and foundation to a consumer? And how many consumers are likely to flip the mattress on its back looking for such a defect? The mattress warranty states that it may be void if the wrong type of foundation is used. However, even when Diamond has supplied their own foundation, Diamond Mattress would not honor their warranty. My experience has demonstrated that Diamond Mattress Warranty is a lie. Diamond should have stood by their product and I should have been provided with a non-defective foundation for this expensive mattress set. The value of this mattress set to me is less than$1000. Effectively, when I have purchased the Diamond Mattress product, I have wasted close to $1000. (after applying discount value)Mattress Rating: Mattress Comfort:
very good before it failedMattress Durability:
not durableMattress Support:
very good. only for the initial 2-3 yearsMattress Features and Benefits as Advertised:
very comfortable and plush, but only for a few years until it failed.Quality:
very good but only for 3 years. after 5 years both foundation and mattress are defective..Was this review helpful?