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Buyer Beware! I received a Kingsdown Kristen mattress/box spring in April of 2013 as a direct replacement with a $400 fee from the manufacturer for an original discontinued mattress/box spring from October of 2006. After only one year the Kristen REPLACEMENT mattress has already softened with bulges, lumps and sagging and feels much like sleeping on the side of a small hill. I religiously follow the Kingsdown recommendation from the Owner’s Manual and rotate the mattress every three months and even have to change sides of the bed every week or so to try to find a comfortable and firm side of the bed without all of the aforementioned. After many mornings of waking up with a stiff back, I made a warranty claim with inspection to no avail as it didn’t meet the company’s selective and self-serving criteria. Their response letter was filled with inaccuracies and merely quoted their standard minimum policy. After purchasing two “high end” beds from this company, I would NOT recommend investing $2000+ in any of their product lines!

Mattress Rating:

Mattress Comfort:

Within a year the mattress has already softened with bulges, lumps and sagging and feels much like sleeping on the side of a small hill.

Mattress Durability:

Didn't last a year for firmness.

Mattress Support:

Negligible and minimal

Mattress Features and Benefits as Advertised:

Didn't not meet expectations!

Quality:

Poor

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Unfortunately, when I bought this mattress I was moving and I was up to my ears in boxes for quite awhile. It was past the 21-day comfort guarantee when I noticed that I was waking up daily with a back ache (I was told by Sleepy's that it takes a couple of weeks to get used to a new mattress!). I recently contacted them about the manufacturer's warranty and they are sending me a kit to determine the amount of indentation--it needs to be 1.5 inches! That is a lot considering that the tops is probably only about 2 inches. I could kick myself for spending this kind of money ($3800) on a mattress--I slept better on my 20-year old mattress that I threw out when I bought this! Now I notice on line that the Adriana is on clearance so I guess they don't even make it any more. I should have known better because I did read bad reviews before I bought it but the manager in the Woburn store assured me that the manufacturer had changed things and he felt that was the mattress definitely the right one for me. I will never shop at a Sleepy's again.

Mattress Rating:

Mattress Comfort:

I bought the Ariana about a year ago. Initially it was very comfortable but within about three months I noticed that I could not roll over because the mattress had indented so much where I was sleeping that it felt like I was sliding back down to that position.

Mattress Durability:

I moved over to the other side of the bed, and then that side indented. I then tried sleeping in the middle. Every day I wake up with a back ache and it is difficult to get out of bed.

Mattress Support:

Comments

Mattress Features and Benefits as Advertised:

Two Sleepy's stores recommended this mattress--one manager told me that the manufacturer had made changes to this style and they had not received any complaints. The sales person at the store where I bought this told me she had bought four of these mattresses for her family and they loved it! That had to be a blatant lie.

Quality:

Comments

Was this review helpful? 27 people found this review helpful.