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We tried numerous times to contact Lucid about this problem, and for months received no response. Since Lucid doesn't list a phone number on their site (intentionally?), we had to use their e-mail form. For over a month, all we got was a roaring silence. When Lucid finally responded, they flat-out refused to replace...by redefining their warranty on the fly to exclude our specific situation. We sent them a dozen photos, as requested, that clearly demonstrated the mattress was retaining an impression of more than 2" with nobody on it, and was not acting like "memory" foam at all. They informed us the mattress had to retain that impression for a full two hours after it was used. Really??? By my calculations, it would take two people, each weighing in at approximately 900 lbs., sleeping on the bed for three days and nights straight, to sufficiently damage the mattress to qualify it for warranty replacement under their criterion! At that point, we stopped expecting Lucid to do the right thing. Clearly they have no interest in standing behind what they sell, so we're now deciding whether to pursue litigation or just chalk the whole thing up to experience and buy another bed. Reading through numerous reviews of this product, I noticed that virtually all were written during the first month or so after purchase. Had we done that, our review would also be a glowing endorsement, but in the event, what we ended up with is a $350 white elephant. Don't make the mistake we made! The Lucid product isn’t comfortable, dependable or durable, and is hugely overpriced, considering it only lasted a year. The Lucid company showed no inclination to honor their warranty, choosing to throw away any hope of our future business, rather than replace a mattress that probably cost them $100 to manufacture. All-in-all, a totally disappointing purchase from a totally user-unfriendly company.

Mattress Rating:

Mattress Comfort:

We purchased this mattress in January of this year and were very excited when it first arrived. It was very firm and extremely comfortable, exactly what we had hoped for. Unfortunately, within six months, the memory foam began to soften noticeably.

Mattress Durability:

It was easy to determine this, because the center of the bed, where neither of us sleep, was the only part of the mattress as firm today as it was the day we bought it.

Mattress Support:

By August it was giving us both terrible backaches every day.

Mattress Features and Benefits as Advertised:

Comments

Quality:

Lasted less than a year on a 25-year warranty.

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