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Serta iSeries Mattress Selector Reviews

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Serta iSeries Mattress Selector

For the iSeries brand by Serta. "iSeries" in the brand name is plural. The brand has four collections (or series): Trump Home™ iSeries®, Perfect Day® iSeries®, Bellagio® at Home iSeries®, and Serta iSeries®. Each of the first three collections lists models by name, but the Serta iSeries® takes the customer to Serta's Serta iSeries® Mattress Selector.

Overview - All iSeries models use Serta's iSeries Technology, which employs Cool Action gel memory foam and the Duet Coil dual pocket coil innerspring. According to Serta, "This results in a sleep system with intelligent cradling and cooling comfort at the sleep surface and exceptional individual support for each sleep partner."

Cool Action is Serta's brand of gel-infused memory foam. In making the memory foam, gel beads, which Serta calls Microsupport Gel. This gel is there to enhance support and to cool the mattress.

The Duet Coil system consists of dual (2-in-1) coils which are individually wrapped. In this coil-in-coil system, the outer coils are more responsive and the inner coils more supportive. They conform support to the shape of the sleeper's body. They also adjust to heavy and light users alike.

Mattress Selector - About their Mattress Selector, Serta says, "Learn which Serta mattress is right for you in five easy steps. Choose the answer that best describes your sleep situation, and we'll suggest the mattress that's best for you." I tested Mattress Selector. There are five sets of questions:
Q1: Who will sleep in the new mattress?
Q2: Why are you shopping for a new mattress?
Q3: What disrupts your sleep most often?
Q4: What type of mattress/mattress construction do you prefer?
Q5: What is your usual sleep position?

Q1: Who will sleep in the new matress?
The first question has four answers to select from: "Me", "My partner and I", "My child", "Guests." If you select one of the first two answers, the next page has Question 2. If you select either of the last two, the next page has an immediate suggestion of three models. These are not necessarily under the iSeries brand. Actually, depending on your answers to the questions, the suggested models could be from any of the Serta brands.

Q2: Why are you shopping for a new mattress?
The second question has a selection of four answers: "My current mattress is old and worn out"; "I am getting married or moving in with someone"; "I am ready to upgrade to a better quality mattress to improve my quality of sleep"; and "I recently had a great night's sleep at a hotel, and want to look into purchasing this mattress." If the customer sects the last answer, a suggestion page is next with the Serta Hotel Mattress and two others. Otherwise, the next page is Question 3.

Q3: What disrupts your sleep most often?
Question 3 has a selection of five answers: "I can't get comfortable, so I toss and turn"; "I have back or neck pain that makes it hard to fall asleep"; "I wake up in the middle of the night because I'm too hot or cold"; "My partner moves around and it wakes me up;" and "My mattress is worn out and/or sagging and just uncomfortable." Whichever answer you select, the next page is Question 4.

Q4: What type of mattress/mattress construction do you prefer?
Question 4 has four answers to choose from: "I currently sleep on an innerspring mattress and want to stay with an innerspring mattress"; "I currently sleep on an innerspring mattress, but I'm open to other types of mattresses including memory foam"; "I currently sleep on a memory foam mattress, and I'm looking to upgrade to a better memory foam mattress"; and "I am interested in a combination of innerspring and memory foam." Any of the answers takes you to Question 5.

Q5: What is your usual sleep position?
The fifth question has four answers: "Back"; "Stomach"; "Side"; and "It varies." Any answer leads to a suggestion page.

As is said above, any of the Serta brands may be represented in the suggestions. The two alternate suggestions are usually from different brands than the primary suggestion. Whether or not you actually order a mattress online, you can get an idea which mattresses Serta considers best for you, depending on your answers. If you choose to see the mattresses in person at a retailer, you will know which ones to check out first.

If you use or have used the Serta iSeries Mattress Selector, feel free to tell us about your experience and the results by posting a review.

  • Mattress and Bed Set Model Name

    Serta iSeries Mattress Selector

  • Price Category


  • Listed Manufacturer


  • Location

    Serta International, Customer Service Department, 3 Golf Center #392, Hoffman Estates, IL 60169, 1-888-55-SERTA (1-888-557-3782)

  • Bed Classification

    Innerspring, foam, or hybrid

  • Level of Firmness


  • Inner Bed Composition

    Depends on model selected

  • Mattress Edge Support

    Depends on model selected

  • Mattress Cover Composition

    Depends on model selected

  • Total Mattress Height

    Depends on model selected

  • Bed Foundation

    Adjustable bed or box spring

  • Special Features

    Depends on model selected

  • Sleep Trial

    120 days

  • Bed Warranty

    Depends on model selected

  • Manufactured In


  • Restrictions

    Depends on model selected

  • Website


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Question 1 : What type of mattress do you currently sleep on?

Answer :


Memory Foam

Standard Polyurethane Foam




Question 2 : How long have your owned your current bed?

Answer :

Less Than 1 Year

Between 1 And 3 Years

Between 3 And 5 Years

Between 5 And 10 Years

Between 10 And 20 Years

Since The Dawn Of Time

Question 3 : What is your usual sleeping position?

Answer :

On my back

On my side

On my stomach

Combination of positions

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