In the TEMPUR-Cloud Collection, Tempur-Pedic touts "the TEMPUR-Feel™ our owners love for truly responsive support and custom comfort." They say it promotes better sleep. TEMPUR-Feel is not a material or process, but a user perception. Tempurpedic describes this way: "What is Tempur-Feel? You’ll feel it the minute you lay down: the unique way TEMPUR® material responds to the curves and weight of your body, actually adjusting to give you custom comfort and support." They list the choices in the Tempur-Cloud Collection as soft, extra-soft, and ultra-soft. The Tempur-Feel for each mattress is stated as either "highly conforming" or "moderately conforming."
As of the end of 2013, Tempur-Pedic listed and described six models in the Tempur-Cloud Collection: Luxe, Luxe Breeze, Supreme, Supreme Breeze, Select, and
Allura. The prices listed on the Tempur-Pedic site are in the medium to medium-high brackets. As to firmness ratings, the Luxe and Luxe Breeze are Ultra Soft, the Supreme and Supreme Breeze Extra Soft, and the Allura and Select Soft. Most of these mattresses carry a 25-year limited warranty. Tempur-Pedic has a 90 night tryout period.
The key to Tempur-Pedic's claim of softness is TEMPUR-ES, a comfort foam material used in the top layers of mattresses in the TEMPUR-Cloud Collection. Additionally, two of the models use TEMPUR-ES Breeze, which has been infused with a cooling material. This is to make the sleeping experience cooler. This is not cheap, adding considerably to the cost of mattresses which use it (compare the prices of Breeze and non-Breeze models).
The Models
TEMPUR-Cloud Luxe is described as "Ultra-soft, with a super-thick comfort layer." The TEMPUR-Feel™ is rated as "highly conforming." the height is 13", thanks to the 2¾" thickness of the comfort layer and the 2" support layer of HD foam. The Dual AirFlow System™ base layer is 8¼" thick.
TEMPUR-Cloud Luxe Breeze ($$$$) is also listed as Ultra-soft. It is the same as the Luxe except for the use of the TEMPUR-ES Breeze Cooling foam in the comfort layer. Like the Luxe, it is said to have a "Highly-conforming TEMPUR-Feel™."
TempurPedic calls the 11" high TEMPUR-Cloud Supreme ($$$$) "extra-soft, with an extra-thick comfort layer" and a "moderately-conforming TEMPUR-Feel™." The Tempur-ES comfort layer is 2" thick, as is the underlying Tempur-HD support layer. The base layer with the Airflow System is 7" high.
The TEMPUR-Cloud Supreme Breeze ($$$$), like the Luxe Breeze, differs from its counterpart in using the Tempur-ES Breeze cooling foam in the comfort layer.
The 10" high TEMPUR-Cloud Select ($$$) is the most basic of the Tempur-Cloud mattresses and also the least expensive. The TEMPUR Feel is "moderately conforming" and the firmness is "soft." Like the other Cloud models, the comfort layer is made from Tempur-ES. The base layer does not have the AirFlow system of the higher models.
TEMPUR-Cloud Allura ($$$$) is the newest of the Tempur-Cloud mattresses, introduced in early 2013. At 13½" it is also the highest. Extra-plush, the Tempur-Cloud Allura features "an extra soft, quilted TEMPUR-Top® pillow-top." The price is the second highest of the Tempur-Cloud models.
2014 Revisions
According to Tempurpedic, the Tempur-Cloud Collection "Combines the adaptive support your body needs with the soft mattress feel you crave." This is further touted as "a balance of softness and support." Compared with the Tempur-Contour Collection, Tempur-Cloud mattresses are not as firm, ranging from Medium-Soft to Ultra-Soft, but are less conforming. In 2014, two models were added, TEMPUR-Cloud® PRIMA and TEMPUR-Cloud® Elite, bringing the nomber of models in the collection to eight. Also, two existing models were revised: Tempur-Cloud Luxe and Tempur-Cloud Supreme.
All four of the new and revised models in the Tempur-Cloud Collection feature Tempur-Pedic's SmartClimate™ System for cooling the mattress. All but Prima have the EasyRefresh™ cover. These mattresses have received an anti-bacterial treatment.
SmartClimate™
The key to the SmartClimate™ System is fabric which is moisture-wicking. The fibers carry moisture away from the sleeper's skin. Not only does this keep the sleeping surface dry, but evaporation of perspiration cools the surface. Tempurpedic calls this "cool-to-the-touch comfort." To this is added Phase Change Materials (PCMs) in the inner lining to keep the temperature within a desired range. When it is too warm, PCMs liquify by absorbing heat. If it is too cool, they solidify, releasing heat.
EasyRefresh™
The top of the EasyRefresh™ cover is zippered to be easily removed, washed, and put back on. The fabric is described as "Premium Loft w/ Super-Stretch."
Warranty
Tempur-Sealy International now has a 10-year non-prorated warranty on almost all of its new and revised models.
New and Revised Models
These are presented in order of softness.
TEMPUR-Cloud® PRIMA
The new TEMPUR-Cloud PRIMA is a 10" Medium-Soft model (5 on a scale of 8), and its Tempur-Adapt (conformability) level is Little (2/8). As with all Tempur-Pedic mattresses, the key to its comfort is TEMPUR-ES, better known as memory foam. The cover has "premium fabric" with "super stretch" and the SmartClimate™ System.
TEMPUR-Cloud® Supreme
The revised TEMPUR-Cloud Supreme is a half-inch higher than the previous version. The composition of the four layers is the same as is the comfort level. The major changes to this model are the addition of the SmartClimate cooling system and the EasyRefresh cover.
TEMPUR-Cloud® Elite
The other new model is the 12½" Tempur-Cloud Elite. It is Extra-Soft (7/8) with a medium Tempur-Adapt level (5/8). This is determined by the thickned, density and ILD of the Tempur-ES memory foam of the comfort layer.
TEMPUR-Cloud® Luxe
Like the TEMPUR-Cloud Supreme, the revised TEMPUR-Cloud Luxe is about ½" higher than the previous version. In both models, this difference seems to be due to changes at the top. The new EasyRefresh cover features "high-loft super-stretch" fabric and the SmartClimate cooling system.
Would give a 5, but if I cannot sleep in it because it is too hot ... Am planning on removing the waterproof mattress pad to see if anything changes, but if that fails, I will return the bed and try the Tempflow. Uses patented air holes and chambers to allow the mattress to breath.
Mattress Rating: Mattress Comfort:
Very comfortable. Previously had a sleep number, which could not adjust to a good comfort level.
Mattress Durability:
Have only had for one month
Mattress Support:
No aches or pains
Mattress Features and Benefits as Advertised:
Have slept in the tempur cloud luxe breeze for a month. Like any memory foam, it gets hot after 3 or 4 hours of lying in one position. Breeze cover feels cooler initially, but gets hot like all others. Tried the Feel Cooler mattress pad and an additional layer of poly fill. Nothing has worked yet, AND it is not even hot outside yet. Could not imagine how summer would be.
After three weeks of decent comfort the bed seemed to absorb my body heat. So not only was my body hot but the area I was laying on was hot. The store said to take off the mattress cover. It helped for a couple of days then went back to being hot. Tried putting thick comforters on top of the bed to sleep on them but after a few days it was still hot. Bottom line: if you are prone to being hot do not get the cloud luxe breeze. Even though they say there is a cooling system in it it's only cool for a little while then it acts like any memory foam mattress and gets hot. Super expensive mistake stay away if sleeping hot is not what you want.
I spent $5,700 on a Cloud Breeze Luxe mattress and box spring (which is now discontinued). It was firm for about a year, then I started having lower back pain. I've been going to a chiropracter ever since. I've never had back pain before I purchased this mattress.
I called Tempurpedic in May of 2019 to report the loss of firm support and back pain - and was advised to turn the mattress. I did so immediately and the bed felt much better and my back pain went away. However, this only lasted through mid-July 2019 and its been losing firmness ever since.
Now, my back pain is right back to where it was before. The memory foam is defective and is not supporting my back properly. The reason I bought the bed originally was for firm support.
"The 10 year warranty" - a joke
After submitting the warranty claim form, spending (2) hours taking photos, and speaking on the phone with their representatives, I am thoroughly dissatisfied with the response I've received from Tempur-pedic.
In my conversations with customer service, they tried shifting the blame to the retailer, but this is poor strategy considering the fact that the mattress is defective.
I spoke to their Executive Director of customer service who was of no assistance whatsoever. I tried presenting every possible alternative to remedy this matter. However, she stated that the warranty does not cover defects regarding loss of support or deterioration of firmness within the mattress. She emphasized that Tempur-pedic bears no responsibility for such a defect.
Additionally, she would not offer any options to settle this matter amicably. I tried explaining that defective products are outside the bounds of a warranty, and if necessary, the Federal Trade Commission can order a national recall. With this particular mattress, I believe such an action is warranted.
Tempur-pedic should be ashamed of how it treats its customers.
Mattress Rating: Mattress Comfort:
loses firmness
Mattress Durability:
lasts one year
Mattress Support:
terrible
Mattress Features and Benefits as Advertised:
no
Quality:
awful
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